Privacy Policy – Odin Fortune Casino

Welcome to the official website of Odin Fortune Casino, operated for players based in England and across the United Kingdom. At Odin Fortune Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website or use our services. By accessing or using our platform, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully so that you fully understand our practices.

1. Who We Are

Odin Fortune Casino is an online gaming brand operating under applicable gaming regulations and licensing requirements. Our official website serves players in England and is committed to maintaining the highest standards of data protection in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We act as the data controller in relation to the personal data we collect from you. If you have any questions about how we handle your data, you can contact our dedicated privacy team using the contact details provided at the end of this policy.

2. Information We Collect

When you register an account, make a deposit, play games, or interact with our customer support team, we may collect a variety of personal information. The types of data we collect include:

Identity Information: Your full name, date of birth, username, and copies of identification documents such as a passport or driving licence.
Contact Information: Your email address, phone number, and residential address.
Financial Information: Payment card details, bank account information, transaction history, and deposit and withdrawal records.
Technical Information: Your IP address, browser type and version, device identifiers, time zone settings, and operating system.
Usage Information: Details of how you use our website, including the games you play, the time you spend on our platform, and your betting history.
Communication Data: Records of your correspondence with us, including live chat transcripts, emails, and support tickets.
Verification Data: Information collected as part of our Know Your Customer (KYC) and responsible gambling obligations, including source of funds documentation.

3. How We Use Your Information

We use the personal information we collect for a number of important purposes. Specifically, we use your data to:

Create and manage your Odin Fortune Casino account and verify your identity.
Process your deposits, withdrawals, and other financial transactions securely.
Provide you with access to our full range of casino games and promotional offers.
Comply with our legal and regulatory obligations, including anti-money laundering (AML) checks and responsible gambling requirements.
Communicate with you about your account, transactions, and any updates to our services or terms.
Send you marketing communications about our latest promotions, bonuses, and new games, where you have given us your consent to do so.
Detect and prevent fraud, cheating, and other unlawful activities on our platform.
Improve our website, services, and user experience through analytics and performance monitoring.
Resolve disputes, enforce our Terms and Conditions, and respond to legal requests.

4. Legal Basis for Processing

We process your personal data on the following legal grounds: the performance of a contract (to provide you with our gaming services), compliance with legal obligations (such as AML and KYC regulations), our legitimate interests (such as fraud prevention and improving our services), and your consent (for marketing communications). Where we rely on your consent, you have the right to withdraw it at any time by contacting us or updating your account preferences.

5. Cookies and Tracking Technologies

Our official website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our platform is used. We use strictly necessary cookies to ensure the website functions correctly, as well as analytical and marketing cookies where you have provided your consent. You can manage your cookie preferences at any time through our cookie settings tool available on our website. Please note that disabling certain cookies may affect the functionality of our platform.

6. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in operating our platform, processing payments, verifying identities, and delivering customer support. All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws. We may also share your data with regulatory authorities, law enforcement agencies, or other third parties where we are legally required to do so.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period of at least five years following the closure of your account, in line with our legal and regulatory obligations. In some cases, we may be required to retain certain data for longer periods. Once the applicable retention period has expired, we will securely delete or anonymise your personal information.

8. Your Rights

As a resident of England, you have a number of rights under UK GDPR in relation to your personal data. These include the right to access the data we hold about you, the right to correct inaccurate information, the right to request deletion of your data (subject to legal obligations), the right to restrict or object to certain types of processing, and the right to data portability. To exercise any of these rights, please contact our privacy team. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.

9. Data Security

We take the security of your personal data very seriously. We implement robust technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption, secure payment processing systems, and strict internal access controls. While we do everything we can to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your Odin Fortune Casino account.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you via email or through a prominent notice on our official website. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to contact our privacy team. You can reach us by email or through the customer support section of our official Odin Fortune Casino website. We are committed to addressing your concerns promptly and transparently.

This Privacy Policy was last updated and applies to the official Odin Fortune Casino website serving players in England.